SUMMERLYNNS MANAGEMENT INC. TERMS OF SERVICE

1. SERVICES

SummerLynns provides operational support services including Systems and Operations Support (CRM setup, workflow automation, administrative process design) and Workforce Operations Support (payroll coordination, PTO tracking, employee administration, workforce record management). The specific scope of services for each engagement is defined in a written service agreement or proposal signed by both parties.

SummerLynns is an independent contractor. Nothing in these terms or any service agreement creates an employment, partnership, or joint venture relationship between SummerLynns and the client.

2. SERVICE AGREEMENTS AND PROPOSALS

All services are governed by a written service agreement or executed proposal. In the event of any conflict between these Terms of Service and a signed service agreement, the terms of the service agreement control.

Services commence upon receipt of the required setup fee or deposit as outlined in the applicable proposal or agreement.

3. PAYMENT TERMS

3.1 Accepted Payment Methods

SummerLynns accepts the following payment methods: Stripe, PayPal, Zelle, ACH bank transfer, or cash. Payment method is confirmed in the applicable proposal or invoice.

Clients selecting card payment via Stripe authorize SummerLynns to initiate charges through Stripe's payment platform in the amounts and on the schedule specified in the applicable invoice or agreement.

3.2 Stripe Payment Compliance

Clients using Stripe as a payment method agree to the following:

• All transactions must represent legitimate purchases of services described in the applicable service agreement. Fraudulent or unauthorized transactions are prohibited.
• The client authorizes SummerLynns to charge the payment method on file for amounts due under the applicable service agreement, including recurring monthly retainer fees where applicable.
• In the event of a payment dispute or chargeback, the client agrees to contact SummerLynns directly at veronica@summerlynns.com before initiating a dispute with their card issuer or Stripe. SummerLynns will make reasonable efforts to resolve disputes promptly.
• Chargebacks filed without prior notice to SummerLynns for services that were delivered as agreed are considered a breach of these terms and may result in immediate termination of services and referral for collections.

Stripe's use of payment data is governed by Stripe's Terms of Service and Privacy Policy available at stripe.com.

3.3 Systems and Operations Support Fees

Systems and Operations Support engagements are billed as flat-fee project engagements. A one-time setup fee is due prior to commencement of work, starting at $350 and tiered based on project scope as outlined in the applicable proposal. The remaining project fee is due as outlined in the applicable proposal. All fees are non-refundable once work has commenced.

3.4 Workforce Operations Support Fees

Workforce Operations Support is billed on a monthly retainer basis. A one-time setup fee is due prior to commencement of services, starting at $350 and tiered based on employee count as outlined in the applicable proposal. Monthly fees are due on the first of each month. Invoices not paid within 10 days of the due date are considered past due. If a client signs both service lines simultaneously, a combined setup fee of $1,000 applies.

3.5 Late Payments

Past due balances are subject to a late fee of 1.5% per month on the outstanding balance. SummerLynns reserves the right to suspend services for any account more than 15 days past due until the balance is resolved.

3.6 Refunds

Setup fees are non-refundable. Project fees paid for work already completed are non-refundable. If a client terminates services before project completion, fees paid for work completed to that point are retained by SummerLynns. No refunds are issued for monthly retainer fees once a billing cycle has begun.

4. CLIENT RESPONSIBILITIES

The client is responsible for providing accurate, complete, and timely information necessary for SummerLynns to deliver services. This includes employee information, payroll data, platform access credentials, and materials required for CRM or systems builds.

For Workforce Operations Support, the client remains solely responsible for approving all payroll runs, maintaining labor law compliance, funding payroll and payroll taxes, and ensuring the accuracy of all employee information provided to SummerLynns.

Delays caused by the client failing to provide required information or approvals on time may extend project timelines. SummerLynns is not responsible for delays attributable to the client.

5. THIRD-PARTY PLATFORMS

Certain services require the use of third-party operational platforms for payroll coordination, CRM management, or workflow automation. The client is responsible for maintaining and paying for any required third-party subscriptions directly. SummerLynns manages and coordinates within those platforms on the client's behalf but is not a party to any agreement between the client and the platform provider.

SummerLynns is not responsible for outages, errors, data loss, or service interruptions caused by third-party platforms.

6. INTELLECTUAL PROPERTY

All systems, workflows, templates, and processes created by SummerLynns and delivered to the client as part of a service engagement become the property of the client upon receipt of full payment. SummerLynns retains ownership of all proprietary methodologies, frameworks, internal processes, and tools used in service delivery.

7. CONFIDENTIALITY

SummerLynns treats all client information as confidential and will not disclose it to third parties except as necessary to deliver services or as required by law. Clients agree to treat any proprietary methodologies, pricing, or internal processes shared by SummerLynns as confidential.

8. LIMITATION OF LIABILITY

SummerLynns's liability for any claim arising out of or related to services provided is limited to the total fees paid by the client in the three months preceding the claim. SummerLynns is not liable for indirect, incidental, consequential, or punitive damages of any kind.

SummerLynns is not liable for payroll errors, tax penalties, or labor law violations that result from inaccurate or incomplete information provided by the client, client failure to approve payroll on time, or actions taken by third-party platforms or payment processors.

9. TERMINATION

Either party may terminate a month-to-month service engagement with 30 days written notice. Project-based engagements may be terminated by the client before completion, subject to payment for all work completed to the date of termination.

SummerLynns reserves the right to terminate services immediately for non-payment, material breach of these terms, or conduct that makes continuation of the engagement impractical.

10. GOVERNING LAW

These Terms of Service are governed by the laws of the State of New Jersey without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts of Union County, New Jersey.

11. CHANGES TO THESE TERMS

SummerLynns may update these Terms of Service at any time. Active clients will be notified by email at least 14 days before any material changes take effect. Continued use of services following notice of updated terms constitutes acceptance of the revised terms.

12. CONTACT