Terms of Service

SummerLynns Management Inc. provides comprehensive operational support services tailored for trades businesses, contractors, and growing service companies. Our services are designed to build structure, systems, and accountability through our proprietary four-step process: Discover, Design, Implement, and Support.

• Business Operations Management: Comprehensive, ongoing management of day-to-day business operations.
• Process Documentation and SOPs: Documenting workflows and creating Standard Operating Procedures.
• Systems and Automation: System setup, workflow automation, and reduction of manual administrative tasks.
• Project Management: Planning, coordination, and delivery oversight for defined business projects.
• CRM and Workflow Optimization: CRM configuration, pipeline structure, and workflow refinement.
• Team Coordination and Accountability: Supporting team communication rhythms, task ownership, and follow-through.

The specific scope, deliverables, and timelines for any engagement shall be defined in a separate written Service Agreement or Proposal signed by both parties.

SummerLynns operates as an independent contractor. Nothing in these Terms or any Service Agreement shall be construed to create an employer-employee relationship, partnership, or joint venture between SummerLynns and the Client.

3.1 Accepted Payment Methods. We accept Stripe, PayPal, Zelle, ACH bank transfers, and cash. By selecting a payment method, you authorize SummerLynns to initiate charges in accordance with your signed Proposal or Invoice.

3.2 Payment Processing via Stripe. Clients utilizing Stripe authorize SummerLynns to charge the payment method on file for recurring retainers or project milestones. Clients agree to contact SummerLynns at veronica@summerlynns.com to resolve any billing discrepancies before initiating a chargeback. Unauthorized chargebacks are considered a material breach of these Terms.

3.3 Fee Structure. All fees, including applicable setup fees, retainers, or project fees, are defined in the Client's signed Proposal or Service Agreement. Fees vary by engagement scope. Where a setup fee applies, it is due prior to commencement of services and is non-refundable.

3.4 Late Payments and Refunds. Invoices not paid within ten (10) days of the due date are considered past due and subject to a late fee of 1.5% per month. Setup fees and fees for work already performed are strictly non-refundable.

The Client acknowledges that the effectiveness of our "Discover, Design, Implement, Support" process depends on Client cooperation. The Client is responsible for:

• Providing timely access to internal systems, CRM platforms, and personnel.
• Ensuring the accuracy of all business, personnel, and financial data provided to us.
• Retaining final approval authority over all financial, personnel, and compliance-related decisions, and maintaining compliance with all applicable laws and regulations governing the Client's business.

SummerLynns is not liable for delays or errors resulting from the Client's failure to provide necessary information or approvals.

Our services often require the use of third-party software (CRMs, payroll processors, automation tools). The Client maintains a direct contractual relationship with these providers and is responsible for all third-party subscription fees. SummerLynns is not responsible for outages, data loss, or security breaches occurring within third-party platforms.

Upon full payment of all fees, the specific workflows, SOPs, and templates created uniquely for the Client shall become the property of the Client. SummerLynns retains all ownership rights to its proprietary methodologies, frameworks, internal processes, and any tools developed prior to or independent of the Client engagement.

Both parties agree to protect and keep confidential all non-public information, including business processes, trade secrets, and financial data, disclosed during the term of the engagement. This obligation survives the termination of the service relationship.

SummerLynns Management Inc. provides professional operational support services; however, we do not guarantee specific financial or business outcomes. To the maximum extent permitted by law, our total liability for any claim arising out of our services is limited to the total fees paid by the Client in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or punitive damages.

Either party may terminate a month-to-month engagement with thirty (30) days' written notice. SummerLynns reserves the right to terminate services immediately for non-payment or material breach of these Terms. Upon termination, the Client shall pay for all work completed through the effective date of termination.

10.1 New Jersey Compliance. SummerLynns Management Inc. is a New Jersey-based corporation. We abide by all applicable laws and regulations of the State of New Jersey in the conduct of our business operations.

10.2 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Union County, New Jersey.

We may update these Terms from time to time to reflect changes in our services or legal requirements. Active clients will be notified of material changes via email at least fourteen (14) days before such changes take effect.